Complaints Procedure

In the first instance your complaint should be directed to the installer on site, if the installer cannot resolve the issue personally then the customer should telephone the office and detail their complaint to the office staff who will refer the complaint to an available Director.

The Director will then review your complaint and take the appropriate action.

The Directors will communicate this action to the customer.

If you are dissatisfied with the Directors resolution or action you can contact one of the following bodies to discuss your complaint:

  • FENSA - Fenestration Self-Assessment Scheme
  • DGCOS - Double Glazing and Conservatory Ombudsman Scheme
  • WIGAN TRADING STANDARDS
  • FCA - Financial Conduct Authority
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